Event for CCM Professionals at Canon USA Facility in Boca Raton

Boca Raton, FL – Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invitation-only, one-day event, on October 20, 2026, at the Canon USA facility in Boca Raton, Florida.

Building on the success of last year's inaugural event, Engage360 returns with a new format: rather than traditional presentations, this year's sessions will take the form of live, one-on-one interviews between industry leaders and expert interviewers. The conversational format is designed to surface candid, real-world insight for customer communications, print and technology professionals looking to future-proof their strategies, and drive highly impactful, connected customer experiences.

This year's lineup of interviews includes:

Building Equity, Growing Revenue: A Blueprint for Long-Term Success

Mike Panaggio of DME Delivers will be interviewed by Max Van Auken, co-founder of PFE Ventures and an NBA media member, for a conversation on building long-term equity while sustaining revenue growth.

The Boca Advantage: What Drives Business Success in South Florida for Print and Technology Leaders

Andy Thomson, Mayor of Boca Raton, Florida, will be interviewed by Mike Porter, president of Print Mail Consultants and PMC Content Services, on the growth and business opportunities that have shaped Boca Raton's continued success.

The Print Executive's Guide to AI: Risk, Regulation, and Readiness

Robert Petrosino of Peak Activity will be interviewed by John Riley III, chief of emerging tech at IMPACTIFI, on the risks, regulatory landscape and readiness print executives need as they adopt AI.

High-Achieving Survival to Revival

Esin Pinarli, high-performance executive coach and psychotherapist, will be interviewed by Terry Shapiro, director of strategic alliances at Banyan Treatment Centers, on resilience and revival for high-achieving professionals.

Print, Protect, Comply: Practical Cybersecurity Strategies for Today's Print Environment

Chris Eron of Supra ITS, a Canon affiliate company, will be interviewed by Ernie Crawford, president and CEO of Crawford Technologies, on practical cybersecurity strategies for today's print environment.

Good Enough Is Costing You a Fortune: How "Acceptable" Color Quietly Drains Your Margins, and What Top Print Shops Do Differently

David Hunter, CEO and co-founder of ChromaChecker Corp, will discuss how color quality standards affect print shop margins.

Not Just Ink, Efficiency, and Innovation: The Role of Operational Assessment in Driving Business Excellence

Roger P. Gimbel, EDP, author and president of Gimbel & Associates, will discuss the role operational assessments play in driving business excellence.

How a Successful Jewelry Retailer Uses Print to Drive Sales and Customer Engagement

Marc Solomon, president of Solomon Fine Jewelers, will discuss how his company uses print to drive sales and customer engagement.

How a Print Services Provider Can Turn the Accessibility Opportunity into Profit

Ernie Crawford, president and CEO of Crawford Technologies, will discuss how print services providers can turn accessibility into a profit opportunity.

For more information and to express interest in attending Engage360, https://crawfordtech.com/engage360/