IKONSupplies.com Offers New Web-Based Purchasing Channel
VALLEY FORGE, Pa., April 4 - IKON Office Solutions, Inc. today announced the launch of IKONSupplies.com, an online supply sales site open to the public and accessible from the company's website at www.IKON.com or directly at www.IKONSupplies.com. Through IKONSupplies.com, businesses can now purchase supplies for copiers, printers and fax machines, as well as other general supplies needed in the office. IKON's new site is designed to offer convenience, speed and reduced transaction costs for businesses in purchasing supplies.
"IKON's goal is to make it easy for customers to find the information and solutions they need," said Eric Dirks, Vice President of e-Business and Field Marketing for IKON Office Solutions. "IKONSupplies.com provides a new interactive channel that we believe will be a valuable addition to our existing array of contact options -- including face-to-face contact with our sales and service professionals, phone, e-mail, fax and other Web options -- which remain critical to serving our customers."
"IKONSupplies.com is an example of the investments that IKON continues to make in enhancing our customer relationships," said Cathy Lewis, Senior Vice President of Marketing for IKON Office Solutions. "As a total solutions provider with customer requirements as our number-one priority, we are committed to offering access to best-of-breed products and services in the ways our customers choose, which is increasingly via the Internet. IKON is responding to this growing customer requirement in a variety of ways, through Web-based offerings such as IKONSupplies.com and IKON Online, our comprehensive service that enables larger customers to order contracted equipment and supplies, as well as place service calls, enter equipment meter readings and complete other customer service transactions."
Through IKONSupplies.com, customers can make purchases using credit cards or procurement cards. The site provides customers with real-time inventory availability, as well as order tracking and order status notifications. Orders will be shipped to customers overnight, with free shipping for a limited time.
Initially, IKON will offer approximately 5,000 supply and general office products from multiple manufacturers through IKONSupplies.com. IKON plans to expand the site's offerings and functionality over time to meet additional customer requirements. For instance, a supply wizard was recently added to aid customers in selecting the proper supplies for their equipment.
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