www.quadient.com – Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at the third annual Connected Claims USA Summit, being held June 5-6 at the Marriott Marquis in Chicago. The Connected Claims USA Summit is attended by insurance claims executives who are striving for efficient, customer-centric claims processing.

In Booth #403, Quadient will highlight Quadient Inspire and Quadient’s comprehensive portfolio of CCM and Customer Experience Management (CXM) solutions that help insurance organizations improve the customer experience by eliminating silos and creating timely and accurate communications. The company will show how Quadient Inspire offers users control over the systems and processes used to design and deliver traditional communications across all channels. This capability enables collaboration across the business, visibility throughout the customer journey, and the ability to take immediate action to improve the customer experience.

Andi Dominguez, global insurance and healthcare product marketing manager at Quadient, will lead a plenary speaking session, “Future Proof Your Claims Transformation Initiatives: Deep Dive into Changing Customer Expectations,” on Thursday, June 6 from 2:20-2:40 p.m. In this session, Dominguez will discuss how Gen Z’s expectations and preferences will drive the way insurers’ claims communications need to transform in the years to come. Dominguez will also identify how the differences between Gen Y and Gen Z are already shaping the future of the claims industry.

Additionally, on Thursday, June 6 at 12:40 p.m., Quadient will be sponsoring an invitation-only, VIP networking lunch at which they will present the session, “The Key to Great CX: Hybrid Experiences.” Following the presentation, there will be open discussion on how the customer, technology and offline/online communication channels can be harmonized to engage customers.

For more information about the Connected Claims USA Summit, click here.