Successfully Adopting Shared Services Through Behavioral Change Management

Melville, N.Y. – The Enterprise Managed Services Division (EMSD) of Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. again participated in the annual Shared Services in Higher Education Summit in Scottsdale, AZ. Leaders from higher education institutions across the country met to exchange tools and strategies to successfully implement shared services. Topics included the integration of operations in key functional areas such as print management, which can significantly reduce costs, increase productivity, security, and end-user satisfaction, as well as decrease universities' environmental footprint.

Carolina Aguilera, Director of the Business Transformation team, presented with Andrea Rai, Sr. Manager of Strategic Partnerships, on accelerating the adoption of Shared Services Organization (SSO) roll-outs through the application of a behavioral change management approach. The presentation emphasized the criticality of implementing a leader-led practice that clearly highlights the benefits to the individuals who ultimately will be most impacted by SSOs: faculty and staff.

"As a part of the Higher Education Advisory Team (HEAT), we strive to share thought leadership in this very specialized industry," states Rai, who also served on the Advisory Board for the conference. "Carolina holds a Ph.D. in Behavioral Psychology, has over 18 years of experience helping organizations drive strategic change, and currently leads a team that specializes in helping all of Canon EMSD's clients transform. Session participants were highly engaged in the dialogue and we welcome an ongoing conversation for how to achieve the full vision of success of any SSO implementation."

To learn more or find out about Canon Solutions America's Behavioral Change Management Approach in Higher Education, contact the Strategic Markets Team.