FOSTER CITY, Calif.--May 19, 2004-- EFI, the world leader in digital imaging and print management solutions for commercial and enterprise printing, today announced that V.G. Reed & Sons, a Louisville, Ky. financial print and fulfillment company, has enhanced its business processes and is realizing higher customer satisfaction and better employee performance using the EFI Hagen OA(TM) print management information system.
EFI Hagen OA integrates a robust and advanced accounting package with high-end applications for estimating, job management, scheduling, purchasing, inventory and fulfillment, allowing users to collect, share, analyze and respond to information in real time.
V.G. Reed, a high-volume web and sheetfed printing and fulfillment facility, provides turnkey solutions for producing, warehousing and distributing inventory to clients in the healthcare, manufacturing, and financial industries. The company needed a way to better manage their business for growth, and Hagen's system of checks and balances offered the control they were seeking.
"The ability to import, extract, and manipulate data was absolutely critical to the growth of our business," said Jamie Bush, IT Administrator for V.G. Reed. "Hagen runs our business from beginning to end. Other products did not fully integrate with our workflow and business processes. We like to be able to follow an estimate, do a job, gather data from the shop floor and analyze our business processes all under one application."
The system's standard and custom reporting features have also become critical to V.G. Reed's business.
"Hagen gives us the ability to create reports and answer questions with open database connectivity access, which is a fundamental aspect of our operations and quality initiatives," said Bush. "Our previous system didn't let us manipulate and compare data, so you couldn't really see what was going on inside of the black box. Hagen's open architecture allows our executives to question our business practices and prepare responses. It enhances the entire business process."
The power to create custom reports has allowed V.G. Reed to provide better, more efficient service to its customers. Customers receive daily reports about their inventory usage and shipping activities, according to Bush.
"We respond to our customer's needs by customizing reports about their inventory and fulfillment in a way they haven't seen with previous printing vendors," he said. "Hagen is allowing us to create our own output in many different formats and to present data in ways that our customers request."
With Hagen, V.G. Reed management can also better understand their employee needs. They can see who is skilled in certain tasks, and who could use cross training in other tasks. The Human Resources department, working with production managers, can request detailed reports that show not only how many hours a certain piece of equipment ran, but who ran the equipment, and what kind of productivity that person offered. Before Hagen, V.G. Reed simply didn't have the ability to validate productivity data.
Finally, Hagen has helped to unify the company with common goals. Commented Bush, "Before we implemented Hagen, users told me it was like having many different companies operating under one roof. Now, it's impossible to work independently."
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