Griffin Named VP, Customer Experience for Oce North America
Press release from the issuing company
CHICAGO, Nov. 18 -- Oce, a leading supplier of digital document management solutions, today appointed Michelle Griffin, 40, as Vice President, Customer Experience. She will report directly to the Chairman and CEO of Oce North America, Ronald E. Daly.
Ms. Griffin will have responsibility across all of Oce North America, with an initial focus on the company's service organization. She is a Six Sigma Master Black Belt and comes to Oce from Bank of America in Charlotte, NC where she directed the operations of the Six Sigma program, realizing multi-million dollar bottom- and top-line gains. She will introduce to Oce the Six Sigma principles -- a structured approach for process and system improvement -- and train employees in this methodology, which is critical for distinguished performance in today's competitive marketplace.
Why Six Sigma is Important to Oce
"Six Sigma will help Oce create world-class processes run by world-class professionals," said Mr. Daly. "By training all Oce employees in the methods of Six Sigma, Ms. Griffin will help us to measurably improve our customer satisfaction levels, increase client retention and facilitate new customer acquisition. Six Sigma focuses on customer metrics and continuous improvement in those metrics. As we improve our processes, we expect to deliver greater value to our customers and to Oce," he added.
Six Sigma has been adopted as a strategic initiative by most of the best performing companies in America. In fact, Six Sigma is becoming a requirement for doing business with many major companies. Six Sigma will complement the ISO 9000 methodology now in place in many parts of the company, giving Oce the tools to design and implement optimal processes.
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