Q2 2013 Awards based on 11,157 Buyer Reviews
Providence, RI. - Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2013. Top performers achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%. Q2, 2013 results are based on the percentage of 11,157 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs. Congratulations to QPL in Chelmsford, MA for achieving the best overall loyalty rating with 96% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.
Category Top Printer City,State Owner/Operator
Independent Commercial QPL Inc. & Image Chelmsford, MA Peter Derby
Allegra Network Allegra Nashville, TN Jerry Herbert
Franchise Services Sir Speedy Addison, TX Jim Quinn
Alphagraphics Alphagraphics Richmond, VA Craig Campbell
CPrint Pro Printers Hudson, NY Ryan Scott
Minuteman Press MMP of Westchase Houston, TX Sharon Rayner
Signs Now Signs Now Hanover, PA Adam Kirkpatrick
Signs By Tomorrow SBT Gainseville, GA Michael Kelly
The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse™. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback. The PBSI™ is the most comprehensive measure of print & sign buyer loyalty available in the printing industry.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking. Visit www.surveyadvantage.com/printers for more information.