Companies in mail-heavy markets like finance, insurance, utilities and telecom want improved efficiency and automated workflows but need help getting there

MALVERN, PA – Inefficiency, errors and compliance issues often plague companies that print and distribute high volumes of customer-facing transactional mail such as invoices, checks and account statements. These companies often suffer high costs, sluggish cash flow and, in the worst case, angry customers and regulators.

To help organizations confront these challenges, Ricoh Americas Corporation today detailed its Document Production Center Optimization services, which help clients reduce costs in transactional printing and distribution while improving accuracy and utilizing its client’s existing technology, whenever possible.

Ricoh Document Production Center Optimization services transform inefficient print, mail and distribution processes – driven by unwieldy data – into predictable, efficient and highly scalable workflows. The services exemplify Ricoh’s Business Information Solutions approach, which tailors custom solutions to clients’ most urgent business challenges.

Ricoh Document Production Center Optimization services support Gartner’s “Automated Document Factory 2.0 (ADF 2.0)” architecture, which is considered the state of the art in transactional printing/mailing.

“Large-scale print and mail operations present the face of your brand to your customers and may have a significant impact on your cash flow,” said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. “Many companies lack the resources to bring the required systems and processes together in an efficient way. We offer operations benchmarking services and powerful workflow solutions based on each client’s unique needs whenever possible using the technology they already have.”

People, processes and technology

Ricoh Document Production Center Optimization services combine people, processes and technology to bring this new efficiency to clients’ printing and distribution operations.

Engagements kick off with an assessment of the current state of the client’s printing and distribution. Ricoh’s services team employs a unique operations benchmarking service to investigate baseline performance and customer satisfaction. This process helps clients rapidly pinpoint exactly where their systems need optimization.

Ricoh’s goal is helping to create an efficient, productive printing and distribution operation based on the Automated Document Factory model. Ricoh’s ADF solutions automate every stage of production, including data assembly, formatting, printing, finishing and mailing. They offer end-to-end process control, monitoring and reporting that can easily integrate with CRM and marketing campaign systems. Ricoh’s modular, scalable ADF solutions let clients see, manage and report on their entire document production center operation from a single dashboard.

Ricoh’s technology includes a cloud-based ADF solution, an alternative for simple, quick and worry- free workflow optimization without high upfront IT investment. Other key technology includes Ricoh Process DirectorTM print management software, production print systems and mail automation software.

Document Production Center Optimization solutions can support sustainability initiatives and their associated cost savings by helping clients move beyond print and automate electronic delivery. Whether using traditional mail or electronic, communications can employ TransPromo (transactional and promotional) content for increased marketing effectiveness.

Ricoh’s experienced consultants have been designing, implementing and maintaining ADF Solutions for nearly 20 years, including more than 100 ADF solutions implemented worldwide. Clients include some of the world’s largest insurance, financial, telecom and print services companies, as well as departments within the U.S. government. Clients benefitting from Ricoh Document Production Center Optimization services include AIGDirect.com, Blue Cross Blue Shield, Express Scripts, Geisinger Health System, Los Angeles Department of Water and Power and Undurraga.