Managing Editor Inc. (MEI), an Adobe premier development partner and a leading provider of software solutions for the publishing industry, today announced the appointment of Fidel Edwards as Director of Technical Services.
Edwards manages MEI’s professional services delivery organization and customer-service operations, overseeing a staff of 14 software specialists who work both at customer sites and remotely from MEI’s headquarters. The department handles fulfillment, end-user training and integration activities, plus troubleshooting and support 24/7 as needed to users of MEI software and third-party solutions.
“Fidel’s deep experience in customer service and operations management are a great asset for MEI,” said Stephen Arbour, MEI Vice President of Technical Services, in announcing Edwards’ hiring. “We look forward to sharing his skills with our customers at every opportunity."
Edwards formerly ran call-center operations for a number of different firms as international VP/general manager of call centers at Clear Harbor in Dominica, and managed call centers and customer service for Comcast Cable and other communications industry companies in New Jersey. He is a graduate of New York University.
“We’re fortunate to have someone of Fidel’s talent and experience managing service and support,” said MEI President Dennis McGuire. “Our customers are accustomed to the highest level of response and expertise. With Fidel in charge, I’m confident we’ll continue to hit our mark, and exceed it.”