One of the newest Corporate Members of the Managed Print Services Association (MPSA) approaches the MPS industry from a service-oriented perspective. This requires an approach that uses collaboration and coordination with other partners to provide a complete package for each customer. Here's a look at MPS from the service-centric perspective of Prism Pointe Technologies.
Prism Pointe Technologies: A Focus on the Service Piece
Prism Pointe Technologies (PPT) is a Global Service Provider, with multiple locations across the U.S.A. and around the world. "While we will focus on service, we utilize partners to facilitate the non-service functions of MPS, such as supplies, products and solutions, while being transparent to the customer. With over a decade of experience, we understand how important service is to Managed Print Services," said John Barbieri, Senior Director Strategic Initiatives at PPT.
Prism Pointe has provided support for MPS opportunities for several years with just the service break/fix aspect of the business. "MPS is the new direction with enterprise opportunities, and we are embracing MPS with the monitoring tools, reports, billing, supplies and proactive alerts to provide a full complement of services to our customers," said Barbieri.
Eager to Make a Difference
As one of the newest Corporate Members of MPSA, the company is eager to make contacts and make a difference. "Through our proven experience and capabilities, coupled with our true nation-wide and international reach, we can assist fellow MPSA members in providing quality service to their customers, but more importantly, we can share with fellow members why service is so important to any organization that undertakes an MPS opportunity."
Barbieri says customer satisfaction and loyalty are the most important assets of any company, and this comes from providing great service. "Generally, you only get one chance to succeed, so be sure the servicer you utilize meets and exceeds those needs. We believe our services will achieve that recognition for our partners to grow their businesses with total success."
PPT is not interested in selling products, "however, we feel that we must have the capability to support customers who require the whole package," Barbieri explained. "Utilizing our verified partners for the non-service related portions of MPS will allow our customers to benefit from our experience."