Level One, a document management and business process outsourcing solutions company, today announced the availability of its New Customer Welcome Kit. Specifically designed to meet the needs of public utilities, the turnkey kit is easily customizable to meet the needs of both regulated and unregulated utilities.
In addition to providing a cost-effective personalized greeting for new customers, the kit simplifies compliance with public utility commission requirements to provide information such as emergency procedures and contacts, conservation tips and explanations of responsibilities of the customer and of the utility. Personalization, production and mailing of the kit are all handled by Level One.
“Initial communications with customers set the tone for the ongoing relationship,” said Level One Vice President of Client Services, Dennis Hopton. “The New Customer Welcome Kit makes it easy and cost-effective for Aqua America to provide new customers with the information they need and reinforces the quality of the service their water utility provides.”
In Use at Aqua America
The New Customer Welcome Kit is already proving its value to water utility holding company, Aqua America. “Producing personalized welcome kits for our customers is especially challenging,” said Aqua America National Customer Service Manager Susan Chambers. "We provide service to customers in multiple states, and each state’s conditions of service, rights and responsibilities, and billing and contact information is different. Level One has been able to manage all of these variables, getting the right information to the right customers in each location and in a professional manner.”
To learn more about how the Level One New Customer Welcome Kit improves and simplifies new customer communications, utilities can request additional information on the company’s website, http://golevelone.com/or contact Level One at [email protected] to schedule a free initial consultation.