DALLAS -- ACS, A Xerox Company, today announced its intent to acquire the Italian-based, multi-lingual customer care firm, XL World, further expanding its business process outsourcing capabilities across Europe.
Since it was founded in 2000, XL World has developed deep industry expertise in the telecommunications sector while delivering BPO services from offshore operations. By acquiring XL World, ACS will provide clients with more access to cost-competitive European language services to support call center and business process operations. In addition, XL World will broaden its services portfolio to offer ACS' market-leading customer care capabilities, from social media analytics to back-office operations.
"XL World's language capabilities broaden ACS' diverse abilities by offering localized services to clients who require multiple linguistic resources," said Roberto Montandon, managing director of XL World. "Together, we'll be able to develop opportunities in Europe and emerging markets to grow our capabilities and geographical reach."
The acquisition furthers ACS' strategy of creating a global network of BPO centers to serve clients' global operations. The operations and 1,500 employees of XL World will join ACS' recent acquisition of Italian-based Innova Consulting and Netherlands-based Unamic/HCN.
"XL World's expertise in the European market industry bolsters ACS' competitive global position and complements the services we currently provide throughout the United States and Latin America," said Tom Blodgett, chief operating officer of ACS Europe . "The acquisition also expands our industry reach when combined with our recently-acquired capabilities in the insurance sector."
XL World's Romanian facilities in Oradea and Iasi along with its operations in Shkoder and Vlore, Albania, will join ACS' 150 customer care centers that handle more than 1.5 million interactions daily supporting clients in 40 languages.