Field Technicians with Mobile Access Can Now Schedule Support Calls from Solution Support Division for More Efficient Service Call Management
Ramsey, NJ –Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced document management and networking technologies for the desktop to the print shop, today announces the availability of Schedule Me, the newest enhancement to the Solution Support Division (SSD) Mobile Access application that provides mobile support to field technicians who service the company's award-winning line of bizhub Multifunctional Products (MFPs – print, copy, fax and scan all in one system). Schedule Me allows technicians to request a support call from SSD to coincide with their arrival at the customer's location. This can be accomplished from their handheld device where they can choose available timeslots to ensure optimized product service and support from SSD where and when they need it.
This new SSD Mobile Access application is free to all registered Konica Minolta Business Partners and dealer service technicians and enables scheduled communication with SSD for diagnostic and resolution support. With the new Schedule Me capability, field technicians can easily submit a call request with the product type and a brief problem description, and then choose a specific time to receive a call from SSD, all from a mobile device. Enhanced with Schedule Me, the SSD Mobile application makes it even easier for technicians to interact with Konica Minolta's product support and service resources while in the field. This new feature is available on mobile devices including Android, Blackberry, iPad, iPhone, Motorola Symbol MC70 handheld computers, Windows Mobile and Windows-based PC's or laptops.
"By expanding the capabilities of Konica Minolta's mobile applications, dealer partners and service technicians can address service jobs faster and more effectively to minimize product downtime," said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. "This is another example of how our bizhub customers can count on Konica Minolta and its dealer partner community for the highest quality service and support management."
Schedule Me and SSD Mobile Access integrates with the bizhub vCare mobile application, a Device Relationship Management (DRM) application that provides a real-time, comprehensive diagnostic view of any bizhub vCare-enabled product for enhanced fleet management from a mobile device.