DAYTON, To help companies coordinate and manage billing and payment processes that span multiple distribution channels, Standard Register (NYSE:SR), a leading provider of critical communications management solutions, has developed a suite of Integrated Statement and Billing Solutions that enable businesses to manage multi-channel customer communications to reduce transaction costs, shorten the time between invoicing and payment, and create new cross-selling opportunities.
Integrated Statement and Billing Solutions provide a complete outsourced solution for managing the printing, mailing, electronic transmission and fulfillment of business-critical documents, such as invoices, statements and notifications. The multi-channel approach coordinates print and electronic presentment and payment solutions, enabling businesses to tailor communications to customer preferences while moving aggressively to increase e-billing and payment. It is designed for businesses of all sizes that regularly provide invoices or statements to their customers including financial services, business and consumer services, utilities, transportation and distribution and telecommunications.
"We wanted to get out of the print and mail business and focus on our main business," said Brock Dewey, executive vice president for Pasadena-based Dewey Pest Control, which uses the Integrated Billing and Statement Solution with its 60,000 clients. "With Standard Register, we found a partner that could provide an end-to-end solution that enhanced our brand in the eyes of our customers. The return-on-investment from outsourcing our printing and mailing operation was instantaneous."
Integrated Statement and Billing Solutions build on Standard Register's foundation of services, technology and a robust print and electronic production and distribution infrastructure. Programs are customized to the requirements of each company and their customers, and can include:
- Composition and design services that produce personalized, impactful documents that can be delivered via print, web, email and text
- Complete printing and mailing services
- Document conversion from print to PDF
- Online document presentment through a branded portal to deliver invoices and bills online
- Secure distribution of electronic bills, statements and notifications
- Electronic payment processing
- Integration with consolidated billing sites and Enterprise Resource Planning (ERP) systems
- Document indexing, archival and retrieval
The Integrated Billing and Statement Solution draws on the extensive capabilities Standard Register has developed supporting critical communications for its large enterprise customers, including 24/5 SAS 70 compliant print and mail centers to ensure quality and security of printed communications, the Automated Document Factory to verify that each inserted mail piece corresponds to the right print file, and 2D bar coding and optical scanners to ensure quality and security. All operations are managed to the highest security standards with all facilities equipped with inventory access control, restricted production areas and 24/7 surveillance.
"With increased consumer acceptance of e-billing, businesses have an opportunity to dramatically reduce their costs while providing a convenient and secure service for their customers," said Brian Yavorsky, product manager for customer communications, Standard Register Commercial. "With this integrated solution we are helping our customers capitalize on that opportunity while delivering a level of quality, security and automation that most could not achieve in-house."