Irvine, Calif. – Toshiba America Business Solutions Inc. (TABS) has won the prestigious 2011 MarketTools ACE (Achievement in Customer Excellence) Award for Outstanding Service Support Satisfaction. This is the fourth time that Toshiba has received this recognition since MarketTools launched the awards program in 2005. This distinguished award showcases TABS' superior commitment to its customers and highlights the company's focus on providing exceptional service.
"We are extremely pleased to receive the MarketTools ACE Award," said Mark Mathews, president and COO, Toshiba America Business Solutions Inc. "Our number one priority is service to our customers, and receiving this accolade again proves that our commitment sets us apart in our industry. Our goal is to continue our winning streak for excellence in service in the future."
Toshiba's high marks in the "Outstanding Service Support Satisfaction" category come from Toshiba Business Solutions (TBS) dealers who, in accordance with MarketTools criteria, poll their customers to measure satisfaction levels. Receiving a MarketTools ACE Award demonstrates both rigorous application of enterprise feedback processes and outstanding performance.
"High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability," said Scott Arnold, president and CEO, MarketTools, Inc. "We are delighted to recognize Toshiba for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives."