Bryn Mawr, PA - Strategy Development, an industry leading management consulting and advanced training firm, welcomes the addition of Ken Staubitz to the team as a Service Consultant. Staubitz, who has over fourteen years experience in the industry, has spent the majority of his career with Modern Office Methods (MOM), based in Cincinnati, Ohio. Throughout his career, Staubitz has held various service leadership and operational positions of increasing responsibility. As a consultant with Strategy Development, he will be able to leverage his multifaceted experience to coach dealers towards achieving significant operational and quality improvements in the area of service operations.
Most recently, Staubitz served as MOM's Director of Client Services where he managed a team of sixty employees as MOM exceeded industry benchmarks in service returns. Staubitz has served on the Lanier Dealer Advisory Council and was an E-Automate Service Committee member.
"I am very excited to be part of the SD team," said Staubitz. "I have experienced the SD difference first-hand and can attest that their methodologies are solid and successful when properly implemented. I am looking forward to helping other service departments achieve success, automate their services and streamline their processes to effectively support the traditional copier business as well as MPS."
Kevin McCarthy, President of MOM, remarked that "Ken was a valued member of the MOM team, and I am excited to see him pursue his career goals with the industry leading consulting firm, where he'll be able to raise the bar on service for many other dealers in the industry."
"MOM is an industry leader in all aspects of the business, recognized by their numerous awards including the Perfect Image Dealer of the Year recognition," stated Tom Callinan, Managing Principal of Strategy Development. "We have had significant demand for our services consulting and we are very excited to have Ken join the SD team. We look forward to Ken bringing the kind of success MOM has achieved to our clients."
Staubitz joins with Mike Woodard, the industry's leading service consultant, to help dealers achieve world class results. Both Woodard and Staubitz had direct P/L responsibility for service, giving them clear insight into sustainable service improvements.