Over the last decade, the transaction presentment and payment markets have been in a state of change due to advances in technology, changing consumer preference, and biller's focus on cost reduction. The Future of Electronic Bill Presentment & Payment in North America, provides an understanding of where electronic bill presentment and payment (EBPP) is being adopted; what the obstacles are to faster adoption; and what billers, service providers, and technology vendors will need to do to better target their strategies.
Receiving Mail vs. Electronic Bills
According to this research, the biggest challenge for billers relative to driving electronic adoption is that most consumers still prefer printed mail. Consumers value that bills received by mail are easy to review, provide a physical back-up, and serve as a reminder to pay. Top benefits for electronic delivery include being good for the environment, convenience, and that the service is free.
Critical Questions Need to be Answered…
This study provides in-depth answers to questions including:
- What does the future hold for EBPP?
- How will consumers adapt with evolving delivery methods?
- What are consumer concerns about EBPP?
- What types of bills and statements are consumers most comfortable with receiving online?
- What EBPP strategies are successful in the market today?
- Where are companies planning to take their EBPP strategy moving forward?
- Who are the key players in the EBPP market?