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Kodak to Service & Support for IDEAL/Contex Scanners

Press release from the issuing company

September 25, 2003, Rockville, MD - IDEAL.com has named Kodak Service & Support preferred U.S. service provider for its large format IDEAL/Contex scanners. Under the agreement, Kodak Service & Support will provide both warranty and post-warranty service, which includes onsite maintenance as well as installation support. Kodak will support a full range of 25-inch wide to 54-inch wide large format IDEAL/Contex scanner models with multiple configurations for a total of 19 products. These scanners incorporate advanced imaging technology for high-quality color and monochrome scanning and copying applications for use in the reprographics, computer-aided design, geographic information systems, and graphic arts markets. In addition, the scanners have applications for document archival, copy ships, POP/exhibit providers, pre-press, sign and billboard production, and architecture and engineering offices. "We are impressed with Kodak's high degree of technical expertise and ability to provide customers with national service coverage," said Jay Magenheim, president, IDEAL.com. "IDEAL offers a wide-range of large format scanners, so we need a service provider with not only the ability, but also the flexibility to support a variety of applications." As the largest U.S. distributor of Contex scanners, IDEAL offers solutions for scanning and scanning services, raster editing, indexing, raster to vector conversion, document management, viewing, printing, and planroom solutions for large format color and monochrome applications. "This agreement allows Kodak Service & Support to expand its presence in the large format scanning market," said Dolores Traxler, vice president, Kodak Service & Support. "We look forward to servicing IDEAL's customers throughout the United States."