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Southern Lithoplate expands technical support platform

Press release from the issuing company

Wake Forest, N.C. - Spurred by continued business growth and the company's recently completed acquisition, Southern Lithoplate, Inc. has expanded its field technical services team to further support the printing industry in every geographic region of North America. Southern Lithoplate announced the appointment of several seasoned veterans to the position of regional technical manager: Barry Clark, Chuck Gagnon, Sam Jackson, Mark Kahle, Frank Lundak and Grover Morrison. In addition, Phil Schmelter was named inside service manager at Southern Lithoplate's Grand Rapids, Mich., facility.

"We started expanding our technical support services because we have a wonderful situation: a rapidly growing customer base," said Brandon A. Casson, national sales and technical manager. "That is great news for us and for our customers. We are committed to providing prepress and pressroom expertise to printers. All the support people we have taken on have very strong experience and will bring significant value to the printers they deal with."

Casson added that the larger technical support team will benefit customers in many key areas that will be important beyond 2010.

"With time and production pressures at a high level, when our clients need help, we want them to get the answers and assistance they need right away," Casson said. "Our goal is 'on demand' technical support. By offering 24-hour-a-day, 7-day-a-week service, a technical support analyst can provide quick, easy solutions to customers' problems."