Durham, N.C. – BÖWE BELL + HOWELL (BBH), today announced that it has entered into a new strategic agreement to provide service and support for ArcaTech Systems, a world leader in cash handling systems based in Mebane, N.C. Under the terms of the agreement, BBH will service the company's cash dispensers and recyclers throughout North America. The agreement builds on BBH's expanding service offerings across multiple markets, including those that use systems such as currency sorters, printers and third-party equipment.
"The agreement leverages BBH's nationwide service organization and our experience with high-value, complex currency systems," said John Tarascio, BBH chief operating officer. "ArcaTech Systems shares the same high standards for quality and customer service, both of which were critical in our decision to partner together."
"Our products and services are mission-critical to our customers, and BBH's field service organization has the capacity and infrastructure to provide rapid problem resolution and maximum uptime," said Mort O'Sullivan, president and founder of ArcaTech Systems. "With our rapid expansion worldwide, it is very important for our clients to have their service needs handled quickly and effectively."
ArcaTech's cash recyclers, dispensers and transaction technology components are used in financial institutions, retail stores, gaming and parking facilities, car washes and companies that develop kiosks for self-service checkout and bill payment. Many of the largest companies in these fields have come to rely on ArcaTech for their cash handling technology and systems.