INCA Digital Printers Establishes Direct Technical Support Group To Service North American Customers
Press release from the issuing company
21 February 2007, Inca Digital, one of the world's leading manufacturers of large format inkjet printing technology, announces that it has established a direct technical support group to provide high-quality service to Inca users in North America. The group provides first line support to Fujifilm Sericol, Inca's global distributor responsible for sales of Inca Columbia, Columbia Turbo, and Spyder digital flatbed printers, although Inca Digital printers sold by Fujifilm Canada will continue to be serviced by Fujifilm Canada. This comprehensive program will provide equipment installation, servicing, and on site training delivered directly by Inca experts. To support the new initiative, the company has opened a service office in the Chicago area, which will accommodate staff and an inventory of spare parts.
In the past, Inca provided back-up support to 3rd party service engineers. Now, in addition to direct service calls, the group delivers high-level tech support, servicing, upgrades and an immediate response to remote diagnostic calls.
Steve Lynn, North America Service Manager, remarks, "Inca printers are extremely reliable-every printer we have ever sold remains in operation today. However, if a problem can't be resolved using our remote diagnostics, our field technicians are available to assist on site, supported by three senior service engineers. Our objective is to provide first class support and minimize any down press time. We can now even provide even faster access to parts and service to provide customers with heightened support. This operation forms a foundation upon which we can provide direct support to customers throughout the Americas, with the full support of the Inca factory."
"Inca Digital understands the value of direct, manufacturer-level support, in key markets. We have planned and put in place strong procedures to help our customers as quickly as possible with installations, support or servicing."
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