Effective June 1, 2009 First Impression Printing (FIP) will join with Heeter Direct. This feat has combined two exceptional companies and will create an industry-leading resource for their customer’s benefit. The entire FIP sales and management team and many of their employees will be joining the Heeter Direct team at their Southpointe Complex in Canonsburg, PA (where all operations will be conducted). Former FIP owner Gary Pandolfo along with his wife Ellen Pandolfo will be responsible for business development.
While both companies have established solid long-term reputations with their respective customers for putting “ink on paper,” each has expanded into unique value-added services. Heeter Direct has become a leader in digital print-on-demand, variable data, mailing, kitting and fulfillment services while FIP has provided comprehensive mailing services including specialty gluing and poly-bagging. With the blending of these two distinguished companies their customer bases will enjoy a superior single-source solution for all their graphic communication needs.
President Scott Heeter commented, “We wanted to enhance our value-proposition for our customers by way of strategic-alliances and mergers and FIP is the perfect fit. They share our customer-first philosophy, and along with combining each of our many unique talents and capabilities, we will achieve new heights in customer service and satisfaction. Upon hearing this exciting news one customer commented ‘this is truly a match made in heaven.’ ”
Gary Pandolfo, and his wife Ellen, are also very excited about this new challenge. Gary Pandolfo commented, “after twenty-eight years of wearing many hats as a small business owner Ellen and I can now solely focus on what is truly important; our customer’s needs. We could not be more delighted with the chemistry and philosophy we share with Heeter Direct Senior Management and we cannot wait to dig in and serve our customers’ needs.”