Heidelberg and Gallus join service resources in Canada
Press release from the issuing company
7/30/2007 -- MISSISSAUGA, Ont.: Gallus Inc. has restructured its service support in Canada with the expansion coming via Heidelberg Canada Graphic Equipment Limited. In an agreement signed by Richard Armstrong, President of Heidelberg Canada, Heidelberg will now assist in providing 1st line service support for Gallus customers in Canada. Gallus will provide technical service training for the Heidelberg technical staff. Since 2001, the Gallus customer base in Canada has significantly increased by 150%. The goal is to efficiently provide this larger customer base with very rapid service response and
more frequent and economical preventive maintenance checks for Gallus customers throughout Canada. Since Heidelberg and Gallus have joined resources to service customer needs faster and more efficiently, they are now also beginning a program to stock common service parts in the local Heidelberg parts department. All service related calls will still go through the Gallus Hot Line (1-800-248-7650). The Gallus Hot line support program can handle many of the common questions over the phone, but if an on-site service call is required either a Gallus or Gallus trained Heidelberg technician will be dispatched to the company location quickly. The program is growing and will be expanded as more Heidelberg Technicians are cross-trained by Gallus.
Heidelberg has been holding a 30 percent participation in Gallus since 1999 and they cooperated closely on technology, research and marketing. Through the agreed corporate leadership, Gallus is fully consolidated since the financial year 2002/2003. Since its founding in1923, Gallus has grown continuously, employing 500 people and producing machines in Germany and Switzerland.
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