Mimeo Selects Talisma CIM Suite to Enhance On-Demand Printing Sales and Support
Press release from the issuing company
BELLEVUE, Wash.--May 23, 2007-- Talisma Corporation, the leading provider of Customer Interaction Management (CIM) solutions, today announced that Mimeo.com, the innovator of online, on-demand printing has selected the unified Talisma CIM Suite to improve its sales and customer service capabilities for its rapidly expanding customer base.
Mimeo has grown over 50 percent a year for each of the last three years. To sustain this growth rate and maintain world class standards of customer care, Mimeo has decided to enhance their customer service capabilities with the Talisma system. Mimeo will soon be able to offer assistance across numerous communications channels including phone, email, chat, and self service.
"We're pleased to be able to utilize an innovative product like Talisma's CIM suite in an on-demand offering," said Peter Brau, Director of Customer Service for Mimeo. "The main reason why we selected Talisma is because the CIM suite's complete integration with salesforce.com provides us with the necessary functionality that we need to elevate the customer experience."
As the leader in the on-demand document printing services industry, Mimeo is deploying the award-winning Talisma CIM suite which integrates Talisma Chat, Talisma Email, and Talisma Knowledgebase via salesforce.com's AppExchange. The CIM suite's case management capabilities will help Mimeo agents by providing single-click access to the Salesforce customer account and case information, automatically opening or retrieving cases, capturing disposition codes, and updating the customer record with relevant customer interactions. The solution also enables users to view a complete history of interactions across all communication channels so agents are presented with a 360 degree view of the customer.
"Today's announcement is representative of Talisma's rapid growth in the SMB space because of the quality of product we offer, its ease of use, and rich functionality," said Dan Vetras, President & CEO of Talisma. "Our partnership with salesforce.com has enabled us to acquire innovative customers like Mimeo who place a premium on exceptional customer service. Mimeo will be able to demonstrate how on-demand CIM and on-demand printing services go hand-in-hand."
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