Oce Presents at the Southwest Academy of Management 2007 Conference
Press release from the issuing company
March 14, 2007, Chicago – Oce, a global leader in digital document management and delivery solutions, today announced that Michelle Griffin, Vice President, Customer Experience for Océ North America, will be a twice-featured speaker at the 2007 Southwest Academy of Management (SWAM) Conference in San Diego, CA from March 14-17.
In her presentations, Griffin will explore techniques for maintaining profitability as it relates to both performance management and the need to drive strategy in the face of multi-country departmental separation. Griffin is a Six Sigma® Master Black Belt whose mission has been to help Océ reinforce its Customer First philosophy throughout its U.S. direct service organization. She introduced Six Sigma principles – a structured approach for process and system improvement – as well as performance management and customer loyalty programs to help Océ focus on continuous improvement by better understanding customer needs, analyzing business processes and instituting proper measurement methods.
On March 14 from 3:00 – 4:30 p.m. at the SWAM Conference, Griffin will present on the topic, “Adventures in Management: IT and Power in Global Organizations.” By using an Océ case study, she will illustrate how customer segmentation can be used to drive customer loyalty and increase retention rates.
On March 15 from 1:30 – 3:00 p.m., Griffin will present on the topic, “Strategic Organization Development: Adaptations Based on Imposed Organizational Demands.” By using another Océ case study, she will highlight how internal and external consultants can leverage the strategic organization development process to create a performance discipline.
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