Oce Garners Top Honors from BERTL in Onsite Service and Support for Second Consecutive Year
Press release from the issuing company
February 1, 2007, Trumbull, CT – Oce, a global leader in digital document management and delivery solutions, announced today that the company is the second-year recipient of the Platinum Award for Onsite Service and Support in BERTL’s 3rd Annual Readers’ Choice Awards. The award recognizes Océ’s total commitment to providing customers with world class service and support to maximize the availability and productivity of their digital printing systems. The BERTL Readers’ Choice Awards are based on the cumulative findings from thousands of end-user surveys.
“Océ was way out in front in the Service and Support category for the second year in a row,” said Margie Davis, BERTL’s Managing Director. “The Readers’ Choice Award is based primarily on the views of end users taking part in an online survey through our website. As well as carrying out our own exhaustive lab test on around 350 systems each year, we wanted to find out what experienced and technically aware end users think about the performance of digital printing systems and their vendors.”
Platinum Award Validates Océ’s Impeccable Service and Support
For the second year in a row, Océ received the highest award possible - the Platinum End Users Award in the Onsite Service and Support category. This recognition acknowledges the comprehensive and professional support services Océ offers its customers. Impeccable, efficient service and support translates to more equipment uptime and ultimately greater staff productivity. Océ’s detail-orientated, remote monitoring of equipment allows service engineers to diagnose a problem before making an onsite visit, resulting in speedier service calls.
“As a two-time recipient of this award, it is clear the market recognizes Océ’s profound commitment to helping end users control costs, increase workflow efficiency and enhance performance with superb onsite service solutions,” said Joseph Skrzypczak, President and CEO of Océ North America, Inc. “We are proud to be continuously recognized by BERTL – a well-respected, third-party industry source – and the discerning digital imaging equipment buyers who take part in this survey.”
BERTL Readers’ Choice Awards Give Voice to the End User, Recognize Total Excellence
Unlike other industry awards, the BERTL Readers’ Choice Awards are decided by BERTL readers who responded to questionnaires with numeric 1-10 scales. Survey respondents rated thirty-two digital printing system manufacturers. Océ was ranked number one in terms of onsite service and support. The Readers’ Choice Awards are also unique in that they recognize the manufacturer, instead of the individual products, for overall excellence across the company’s product line.
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