Xitron Announces TotalCare Support Program for Xenith
Press release from the issuing company
Ann Arbor, Michigan – June 19, 2006 – Xitron, the prepress industry's leading independent developer and integrator of Raster Image Processors, RIP management software and workflow solutions; today announced TotalCare, a 3-year software, hardware and technical support program for Xenith 4PDF and Xenith Extreme workflow solutions.
TotalCare is a comprehensive support program that provides the customer with 3-years of warranty coverage on their Xitron-provided computer platform, interface card (where applicable) and software security devices. In addition, TotalCare includes unlimited telephone and email support for the Xenith workflow and access to Xitron's Answer Book, a 24 x 7 online resource, providing answers to the most commonly asked technical questions.
“Xitron is constantly evaluating programs that will provide the greatest value to our customers,” stated Bret A. Farrah, Xitron's Vice President, Support Services. “By including TotalCare in our Xenith bundles, our customers know that we will be there to help for three full years beyond the initial installation.”
The full compliment of TotalCare features include:
- Telephone and hardware support on the computer platform and computer operating system including next business day replacement parts directly from the computer platform manufacturer or their designee
- Unlimited email and telephone software support from Xitron Support Specialists including remote diagnostics
- Priority response from Xitron Support Specialists
- Access to Xitron's Answer Book providing 24 x 7 answers to commonly asked application issues
- Free maintenance upgrades and discounts on major upgrades including discounts on Web-based installation by Xitron Support Specialists
- Extended warranty coverage on Xitron interface hardware (where applicable) and software security device(s).
- Discounts on onsite training by Xitron for new or additional operators
- Complimentary admission to Xitron advanced application training courses for up to two operators per year
Xenith 4PDF and Xenith Extreme bundled installation offerings have been upgraded to include TotalCare support for all new sales. The incremental cost of the 3-year TotalCare program represents a 50% discount off the cost if the support was purchased after the sale on an annual basis. In addition, users are protected for three years against any cost increases that may occur during this time for the support program. Existing Xenith 4PDF and Xenith Extreme bundle customers who have purchased a new system within the past twelve months will be offered the ability to upgrade to TotalCare at the same rate as a new user through September 30, 2006.
Xitron's Xenith Workflow is a scalable, server-based system that offers a functional approach to pre-press productivity. With an abundance of practical tools designed to ease production bottlenecks, Xenith puts full workflow control at your fingertips. Built on the latest Adobe PostScript interpreter, Xenith includes the features most requested of today's systems; including ink re-mapping, in-RIP trapping, and automated job pre-flight. Plus, Xenith allows an unlimited number of Mac or PC-based clients to view, track, or change the process of any job at any stage - from anywhere on the user's network.
Xitron products are available through a network of OEMS, Distributors, Dealers, and System Integrators worldwide. Xitron RIPs and workflow solutions drive more than 150 output devices ranging from black and white and color proofers, to film imagesetters and the latest in CTP and direct-to-press systems. With shipments of more than 13,000 RIPs, Xitron is the largest independent provider of RIPs in the market. For more information about Xitron products, visit Xitron on the web at www.xitron.com.
WhatTheyThink is the global printing industry's leading independent media organization with both print and digital offerings, including WhatTheyThink.com, PrintingNews.com and WhatTheyThink magazine versioned with a Printing News and Wide-Format & Signage edition. Our mission is to provide cogent news and analysis about trends, technologies, operations, and events in all the markets that comprise today’s printing and sign industries including commercial, in-plant, mailing, finishing, sign, display, textile, industrial, finishing, labels, packaging, marketing technology, software and workflow.