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The Guardian Life Insurance Company of America Makes Exstream's Dialogue Software a Corporate Standard

Press release from the issuing company

Exstream Software, Inc. today announced that The Guardian Life Insurance Company of America (Guardian), one the largest mutual life insurance companies in the country, is using its Dialogue software as the corporate standard for producing all types of complex insurance documents. Guardian initially selected Dialogue to create a multi-faceted group policy insurance proposal that involved the insertion of complex variable information tailored specifically to the recipient. The success of that initiative and the implementation of several complex composition projects drove Guardian’s decision to implement Dialogue as a common platform to design, manage, and deliver composed documents—streamlining processes and ensuring communications are coordinated, consistent, relevant, and build brand loyalty. In the future, the company is investigating options to extend the Dialogue platform to develop interactive web-based document applications for policyholders. Today, Dialogue’s ability to produce multiple output formats simultaneously from a single design makes it possible for Guardian’s clients to view PDF documents on the web, print them, and choose to eliminate receipt of paper copies. Instrumental in Guardian’s selection of Dialogue was its flexibility, advanced campaign management and automated compliance support. Dialogue's object-oriented architecture brings inherent flexibility to Guardian’s production environment, providing the ability to rapidly develop complex policy and statement applications that include dynamically inserted transaction-driven tables and personalized charts. The software’s role-based, collaborative design environment is making it easy for Guardian business users to create targeted messages regarding important policy benefits and features that are inserted into documents at run time. Additionally, business users can easily make changes to documents and take advantage of Dialogue’s ability to automatically replicate those changes across all applicable documents. This ensures corporate communication standards are met and delivers a savings in development time that significantly speeds time to market. “Dialogue has a complete offering when it comes to an enterprise document creation solution,” said Jaime Sguerra, chief technology officer for Guardian. “Exstream has been very supportive in showing us the breadth of Dialogue’s extensibility. I think we have chosen a solution that not only provides value to Guardian internally, but, most importantly, extends to our customers as well.” “We are pleased that Dialogue is fully supporting Guardian’s communication strategy,” said Michael Charest, vice president of insurance solutions for Exstream Software. “Providing customer-focused products is critical in an industry as competitive as insurance. Dialogue’s robust functionality will support Guardian in numerous, innovative ways as they continue initiatives to positively connect with policyholders.”

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