Pitney Bowes Service Leaders to Speak at Conference
Press release from the issuing company
STAMFORD, Conn., March 16 -- Pitney Bowes Inc. announced today that Ivin Smith, vice president of Customer Service and Worldwide Technical Support for Pitney Bowes Document Messaging Technologies, and Frank DiOrio, director of Northeast Service for Pitney Bowes Document Messaging Technologies, have been invited to present at a general session at this year's Field Service Conference. The event will be held April 3-6, 2006 at La Costa Resort & Spa in Carlsbad, California.
The Field Service 2006 conference, organized by Worldwide Business Research LLC, is entitled "Building a Service Strategy That Eliminates Your Competition" and will focus on maximizing service revenue, reducing costs, and exceeding customer expectations. Attendees will explore ways to leverage service strategy to create new revenue opportunities, retain customers, and stay ahead of the competition.
Smith and DiOrio will deliver a presentation titled "Leveraging The Past To Build The Future...a 1+1=3 Approach To Service." The session, scheduled for 8:15 a.m. on April 5, following the chairperson's opening address, will detail how the Pitney Bowes service executives have leveraged their common and unique experiences to mold a winning service organization. Attendees will explore the many common service challenges across different organizations and vertical markets, as well as learn to take advantage of what Smith and DiOrio call the "10 golden rules of service" to build effective and profitable service organizations.
"Many organizations are in a position to leverage their service and support capabilities to boost business," says Smith. "Our session will examine how, by delivering exemplary customer service and reliability, companies can differentiate themselves from the competition and expand market share."
According to DiOrio, the notion of "1+1=3" can serve as a mantra for companies looking to transform their service organization and drive business success. "In the end, effective service is dependent upon the overall skills, attitude and discipline of your organization," says DiOrio. "The sum is greater than the individual parts, and managing to that greater aggregate is key to delivering best-in-class customer service."
Smith and DiOrio have each spent over 30 years in corporate service organizations in management and executive positions, providing support to customers in a variety of worldwide markets. Both have been involved in all facets of the service business including training, strategic planning, and field operations, as well as new product service development, service parts supply chain management, and customer satisfaction measurement.
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