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CC1, Inc. Announces Powerful Remote Service Abilities

Press release from the issuing company

CC1, Inc., the premier provider of digital Automatic Register Control, Web Video, Register Motorization, and Pre-Registration solutions for the web printing market, is announcing significant growth in the usage of its powerful and immediate remote response capabilities. CC1’s Call Center allows customers to receive support from trained CC1 service engineers in assessing and diagnosing hardware, software, and/or application problems via telephone and remote access. Remote access was originally introduced by CC1 in 1996 and is now standard on all CC1 equipment. Remote Access, a powerful and unique feature of CC1 equipment, allows CC1 Service Engineers to provide maximum assistance by enabling them to be “hands on” with the equipment for troubleshooting hardware, assessing application or training issues, providing configuration adjustments, with basic assistance from on-site customer personnel. The engineers are able to log directly into a customer’s system either via modem or internet and work directly with the customer to save them time and money. “By utilizing these tools, a significant number of calls, which might otherwise require a field service visit, can be successfully resolved in a most cost-efficient and timely manner by CC1’s highly trained engineers via telephone and/or remote access,” says Robin Mills, CC1’s Vice President of Operations. “We are now able to boast over 90% real time call resolution without the need for a costly field service visit.” In addition, CC1 customers are now able to receive appropriate software updates via CD or via Remote Access. CC1 has also furthered expanded its services to include TRAM (Total Registration and Measurement) remote application reporting on press registration. “Through use of real-time register data collected on-press by our Automatic Register Controls, CC1 application engineers work with our customers to provide TRAM reports documenting Register Accuracy, Short-Term Press Capability, Long-Term Register Variation with base-line and improvement measurements, and target areas for Preventative Maintenance” reports Mills. “This has proven to be a fantastic service as our customers take on more work with tighter register tolerances”. “In 2005, we made many important changes stemming from our need to effectively manage increasing support responsibilities, and an expanding product line, in a manner consistent with the highest quality service our customers have come to associate with the CC1 logo,” says Mills. “During 2005, we invested significantly in enhancing internal and field support capabilities through hiring additional personnel, developing new and updating existing support infrastructure, and improving support processes, procedures and equipment.” In addition to its remote service ability, CC1, Inc. also offers such services as 24 hour emergency service hotline, press fingerprinting, on-site technical support, motor installation, training, and ROI studies. For over 26 years CC1 has been providing state-of-the-art digital register controls and video systems to the web printing markets. CC1 uniquely addresses the stringent register quality and waste reduction needs of today's printer with its patented eXaminer Automatic Register Control, CRC-610 Automatic Register Control, Cut-off Registration Controls, Register Motorization Packages, and Web Videos.

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