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InfoTrends/CAP Ventures Releases Study on the Exploding Document Process Outsourcing Market

Press release from the issuing company

(Weymouth, MA) December 08, 2005… InfoTrends/CAP Ventures is pleased to announce the release of its new multi-client study entitled Document Process Outsourcing: Business Strategies for Successful Market Engagement. This study delivers insight to obtaining, developing, and expanding Document Process Outsourcing (DPO) relationships. “Our study looks beyond market size and growth potential to understand the who, what, how, and why of the DPO business,” commented Holly Muscolino, a Director at InfoTrends/CAP Ventures. “This study profiles the document process outsourcing business model and identifies the best practices and strategies required for successful market engagement and deployment.” The study reveals that while DPO represents an opportunity for existing service providers, new entrants are delivering a strong threat to established players. While these companies often lack deep expertise within document production, by virtue of their ownership of an entire business process, they have the ability to cut off major document services revenue streams from traditional service providers. To effectively counter this threat, providers must understand the document business process from end to end, and realistically evaluate capabilities, strengths, weaknesses, and opportunities. DPO service providers must also be able to develop missing capabilities through partnerships or internal growth to offer the breadth of services required for true DPO services. Other findings of the study include: Service providers must be cost-competitive. Know your own costs and establish a healthy margin to deliver your service to the company. Vendors must take the lead in accelerating clients’ adoption of true DPO by identifying the opportunity, as well as the “champion” who will drive the initiative on the client side. The adoption of DPO is occurring faster in Europe than it is in North America. The most critical factor affecting adoption in North America is the maturity of outsourcing in the United States. Research for the study consisted of a Web-based survey of nearly 600 professionals, online focus groups, and in-depth phone interviews with over 40 business managers from a variety of functional areas and vertical industries. Research was conducted in the fall of 2005. This study is available immediately. For more information about the report or to make a purchase, visit our online store or contact Alison Hipp at (781) 616-2100, ext. 126 or [email protected].