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Ista Shared Services in Germany Reports High Satisfaction with Exstream Software's Dialogue

Press release from the issuing company

Exstream Software, Inc. announced today that Ista Shared Services, a utility product and service provider headquartered in Germany, is a satisfied user of Dialogue for the production of all its bills across the enterprise. With operations in 80 locations across Europe, USA, Scandinavia and China, Ista selected Dialogue in 2004 to bring personalisation on a mass scale to all of its standard documents and bills. To date, Dialogue has produced 60 million personalised pages for Ista. Ista's requirements included powerful formatting capabilities, strong support for AFP data streams, and local customer service. More importantly, Ista needed a document production system with high performance that could easily integrate with its existing hardware and software systems. Exstream's Dialogue fulfilled these criteria and scored nine out of a possible ten points in Ista's evaluation—outperforming every other solution on price, performance and innovation. "One of the benefits we looked for in a new software system was a demonstrable return on investment (ROI),” said Ingo Mette, systems engineer at Ista. “Of all the personalised document creation solutions we evaluated, Exstream's Dialogue demonstrated this most effectively for our business. To date, 60 million pages have been generated using Dialogue, from consultant statements to meter cards. We have found this to be a high performing and easy-to-use solution." After a smooth implementation last year, Ista continues to be impressed with the flexibility of Dialogue and its breadth of application across the enterprise. "We are pleased that Ista is taking full advantage of Dialogue's enterprise capabilities," said Jiri Krejci, director of Exstream Central and Eastern Europe (CEE). "Ista's implementation is proof that a tangible ROI can be achieved using a single platform for mass personalisation of an organisation's communications."

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