MALVERN, Pa., Oct 11, 2005 -- IKON Office Solutions, the world's largest independent channel for document management systems and services, today announced the availability of the IKON TRAC Solution for the company's on-site managed services customers. This web-based enterprise management solution enables online print job management and provides real-time measurement of key performance indicators in an on-site outsourcing environment, where IKON manages copy and print centers, mailrooms and fleets of office devices. As a result, on-site managed services customers can easily direct resources, assets and services to optimize efficiencies in their operations. The IKON TRAC Solution is the critical measurement component of IKON Service Excellence, IKON's world-class service methodology that guides every on-site managed services engagement.
"Customers who partner with outside managed services providers are looking for strong accountability and a way to measure performance on a real-time basis," said Michael E. Kohlsdorf, senior vice president of IKON Enterprise Services and Information Systems. "With many outsourcing service providers, service levels are not tracked or measured effectively. The IKON TRAC Solution gives our customers a clear line-of-sight into our performance at all times, from any web browser, and underscores our commitment to providing best-in-class service to our customers."
The IKON TRAC Solution is one of the most complete enterprise management solutions available in the market today. Its core components include copy service via online submission, tracking and pricing; mail management from receipt through delivery; and directory search capabilities. Customers also can add features such as fleet asset management, visitor management, space planning, facilities management and equipment service requests, enabling a wider enterprise solution for their company. The IKON TRAC Solution is designed to integrate seamlessly into existing environments, contains a robust reporting system and is easily customizable to meet changing business needs. In addition, the solution helps customers facilitate compliance with regulations such as Sarbanes-Oxley, HIPAA and the U.S. Patriot Act.
"When companies outsource functions such as copy center and mailroom management, they're looking for a strategic partner who is committed to driving strong results--and measuring those results--on an ongoing basis," said Holly Muscolino, director of production workflow solutions consulting service for InfoTrends/CAP Ventures. "The IKON TRAC Solution offers extensive functionality and effectively meets businesses' need for information and accountability, making the IKON relationship more strategic and consultative."
To date, the IKON TRAC Solution has been implemented in more than 100 customer locations, and moving forward the solution is expected to be a part of every on-site managed services engagement. More information on the IKON TRAC Solution can be found at www.ikon.com/ikontrac or 1-888-ASK-IKON.
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