Danka Announces Next Phase of Vision 21 Reengineering Initiative
Press release from the issuing company
ST. PETERSBURG, Fla.--Oct. 3, 2005-- Danka Business Systems PLC today announced the next phase of its Vision 21 initiative by broadening its existing relationship with MCI, Inc. in the United States. The agreement with MCI to outsource additional back office functions will enable Danka to further reduce costs, and improve business practices.
In July, Danka announced a five-year agreement to outsource the balance of its U.S. information technology (IT) operations to MCI, including core network services, IT operations and applications support, Wide Area Network, Local Area Network, IP services, servers, desktops and phone systems.
Under this phase of Danka's Vision 21 initiative, MCI will provide managed, optimized back office and call center functions that will fully integrate with the existing U.S. information technology (IT) operations already outsourced to MCI. As part of this agreement, Danka will transition more than 250 employees to MCI and its application support provider Titan Technology Partners.
"This broadened agreement with MCI is designed to further streamline business operations and reduce call center costs," said Todd Mavis, Danka's Chief Executive Officer. "This is a logical next step in our efforts to create a more customer-centric platform, improve our business processes and provide key enablers to our Manage Print Services strategy."
WhatTheyThink is the global printing industry's leading independent media organization with both print and digital offerings, including WhatTheyThink.com, PrintingNews.com and WhatTheyThink magazine versioned with a Printing News and Wide-Format & Signage edition. Our mission is to provide cogent news and analysis about trends, technologies, operations, and events in all the markets that comprise today’s printing and sign industries including commercial, in-plant, mailing, finishing, sign, display, textile, industrial, finishing, labels, packaging, marketing technology, software and workflow.