Ann Arbor, Michigan – August 29, 2005 – Xitron, the prepress industry's leading independent developer and integrator of Raster Image Processors, RIP management software and workflow solutions will unveil a new corporate image with an even greater focus on the customer as reflected in the statement, “Your Business. Our Drive.”
“As part of a continuing effort to provide our customers with greater value, Xitron is changing the way we bring our products to market,” stated Xitron President Jim Thrush. “We surveyed of a cross-section of our customers to get a better understanding of their perception of our work. More than 70% rated Xitron as a trusted partner and 85% gave our products a sound and trusted rating.”
As part of the new program, Xitron has redesigned its literature to assist dealers and end users with more comprehensive product information. In addition, the Xitron Website is being further enhanced to provide greater technical information and support. “More than 88% of those surveyed rated Xitron Support as excellent,” according to Bret Farrah, Xitron’s Vice President of Support Services. “This tells us that our efforts to improve are working but we must continue. We’re now developing plans for a dealer message board to enhance communication worldwide.”
Xitron offers support to dealers and support agreement customers via a sophisticated network of email and automated phone routing technology, along with a Web-accessible troubleshooting Answer Book. This searchable database of common errors and problems offers speedy problem resolution 24hours a day, anywhere in the world.
Xitron products are available through a network of OEMS, Distributors, Dealers, and System Integrators worldwide. The Navigator RIP drives more than 150 output devices ranging from black and white and color proofers, to film imagesetters and the latest in CTP and direct-to-press systems. With annual shipments of nearly 1500 RIPs, Xitron is the largest independent provider of Harlequin RIPs in the market. For more information about Xitron products, visit Xitron on the web at www.xitron.com. Xitron will showcase its complete line of solutions for the graphic arts industry at PRINT 05 in Chicago, September 9 – 15, 2005 in Booth 6339.
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