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Penn National Insurance Selects Exstream Software's Dialogue

Press release from the issuing company

August 4, 2005 -- Exstream Software, Inc. announced today that its Dialogue software has been selected by Penn National Insurance, a leading regional insurer providing property-casualty insurance throughout nine Mid-Atlantic States. The company selected Dialogue to provide a single comprehensive infrastructure for its batch and real-time document applications. Dialogue’s robust capabilities are making it possible for Penn National Insurance to automate the management of policyholder and agent communications. With Dialogue, the company is able to produce critical, client-specific insurance documents in real time and deliver them to underwriters for approval and agents for review, significantly speeding time to market. Additionally, Dialogue is facilitating archival needs with its ability to output documents into TIFF format for import into the company’s imaging system. Penn National Insurance reports that eliminating the need to manually scan and index images for archival has resulted in substantial labor and paper savings. Key drivers in the selection of Dialogue were its innovative design environment for speeding time to market; its ability to process an unlimited number of data input files simultaneously; output multiple file formats simultaneously (i.e. TIFF, PDF, and PostScript); generate documents in real time for online viewing; and its high performance engine. Penn National Insurance is using Dialogue’s Real-time capabilities to send its underwriters in various states policy worksheets for review and approval online. The underwriter is then able to remotely drive the production process by authorizing the policy to be printed only after it has been approved. Dialogue’s Real-time engine makes it possible to dynamically name the files with the individual policy number and time stamp, and run different files and several production engines at the same time—something not possible in a batch environment. “We are extremely impressed with the speed in which we can design documents using Dialogue, and how fast the production engine creates the finished product,” said Timothy Caskey, senior systems analyst for Penn National Insurance. “We are so enthused with the time savings and cost reduction that we are now looking at every department to study how they are creating documents to determine whether it makes sense to convert those documents to Dialogue. For example, plans are in the works to print our Explanation of Benefits (EOB) and vendor payment check in one print stream so they can be mailed in a single envelope. This will eliminate the need to manually match the EOB with the check and provides additional savings on postage. Because of opportunities like this, we want to use the software as much as we can.” Going forward, Penn National Insurance will take advantage of Dialogue’s intuitive design environment to push the creation of static insurance documents out to its administrative staff for additional timesavings. The company also plans to create an environment for its agents where, similar to its underwriters, they can view documents online and print them locally resulting in significant projected savings in warehousing, printing, paper and postage costs. “We are pleased that Dialogue is providing Penn National Insurance the ability to produce documents in real time, allowing them to achieve faster time to market and significant cost savings,” said Michael Charest, vice president, insurance solutions for Exstream. “Penn National Insurance’s innovative use of Dialogue is bringing internal benefits that will benefit its customers as well.”