Health Net Selects Exstream Dialogue Software To Streamline Document Production
Press release from the issuing company
Exstream Software, Inc. announced today that its Dialogue software has been selected by Health Net, one of the nation’s largest managed health care companies. Health Net selected Dialogue for its ability to provide an enterprise infrastructure that will allow it to significantly reduce document production costs, increase productivity, ensure regulatory compliance and better manage document workflow.
Key drivers in the selection of Dialogue included its regulatory support and enterprise workflow capabilities, making it easy to create compliant customer communications and manage the approval process with unprecedented control and efficiency; the flexibility to support print, real time and interactive document delivery options, reducing back-end costs by eliminating print vendor dependency; and its high-volume production suite which controls postage weight, drives inserters and consolidates and households documents.
“We wanted a single system that allowed us to control all elements of our document management needs,” said Robert Redding, director, ITG, for Health Net. “The Dialogue software enables Health Net to have greater control over customer communications from design through delivery. Additionally, this new software application will play a huge role in ensuring regulatory compliance.”
Going forward, Health Net plans to take full advantage of Dialogue’s campaign management capabilities, giving its marketing and business users the ability to create, manage and track the success of targeted messaging and marketing offers. The company is already benefiting from Dialogue in its customer service center, where CSRs are now able to access archived documents via the intranet and view them exactly as the customer sees them, ensuring a higher level of customer service is delivered.
“We believe Dialogue provides the most comprehensive enterprise solution for the creation and delivery of fully personalized, mission-critical customer communications through print, real time and interactive channels,” said Davis Marksbury, president and CEO of Exstream Software. “Health Net is an impressive customer-focused organization and we are proud to be a part of its mission to enhance efficiency across the enterprise.”
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