DALLAS – December 18, 2003 – Kinko’s, Inc. has been recognized by BusinessWeek in its Web Smart 50 report for the company’s innovative use of Internet technology to transform business processes and reduce costs. BusinessWeek’s Web Smart 50 profiles the top technologically savvy companies in six categories: collaboration, customer service, management, customization, streamlining, and cutting edge.
“It is an honor to be acknowledged by BusinessWeek as a leading innovator in the Web Smart 50,” said Dan Connors, Kinko’s executive vice president and chief administrative officer. “We pride ourselves for harnessing the latest technology to improve internal systems and deliver service and convenience for customers.”
Kinko’s is known for its use of Web-based technology to serve specific customer segments. The company estimates that approximately 25 percent of Kinko’s orders are submitted digitally. Consumer and business customers can place orders for documents, presentations and even photo calendars at www.kinkos.com. Kinko’s DocStore offers larger commercial customers a customized online catalog and ordering tool that enables corporate customers to reduce waste and cut costs through on-demand printing.
Kinko’s has also developed a new intelligent Web-based application called eSupport that allows branch team members to troubleshoot technical problems with a faster, more effective alternative to phone-based support. Kinko's expects the eSupport solution to reduce technical support costs and allow branch team members to focus on better serving Kinko's customers.
Kinko’s was specifically recognized by Business Week in the management category for its Knowledge Network, a virtual learning environment for the company’s nearly 20,000 U.S. team members in all 50 states. Kinko’s Knowledge Network combines a large variety of e-learning and instructor-led training and includes course offerings, such as customized and off-the-shelf courses on sales, project management, leadership, and information technology, and real-time sessions focused on company policies, operations, products and services.
Kinko’s launched the virtual training program in 2002 to replace 51 employee-training sites located throughout the United States. The return on this Internet innovation has resulted in savings of about $10 million per year in training costs. Kinko’s Knowledge Network training has also resulted in increased sales for key strategic product lines, such as signs and banners, following completion of training by team members.
“The Kinko’s Knowledge Network reduces time to market for training on new products, services, policies and procedures,” said Paul Rostron, Kinko’s executive vice president, chief people officer. “Using the power of the Web, the Kinko’s Knowledge Network puts powerful learning tools at our team members’ fingertips that provide professional growth opportunities and increased customer service.”
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