Dayton, Ohio -- December 3, 2003 -- The Relizon Company, a leading business process solutions company approaching a billion dollars in revenue, today announced the election of William A. Etherington to the company's board of directors. Mr. Etherington is a professional director who sits on several public boards and was recently elected Chairman of the Board of the Canadian Imperial Bank of Commerce (CIBC). As a member of Relizon's board, he will provide guidance to the firm based on his extensive business knowledge and experience gained during a 37-year career with IBM Corporation. Rodney A. Hedeen, President and Chief Executive Officer of Relizon, said, "We're looking forward to the benefit of adding Mr. Etherington's global experience to our boards." He added, "His expert counsel and impressive experience in board governance will be immensely valuable as our company continues to build a portfolio of best practice processes for clients in the areas of document management, billing and relationship marketing." "I am looking forward to working with Relizon management to help shape the business process outsourcing market," said Mr. Etherington. "The company has a compelling vision, a strong leadership team, and a robust suite of total business communications solutions that deliver measurable returns to a large and growing client base." Relizon provides document, billing and marketing solutions to Fortune 1000 and mid-market companies in a wide variety of industries across the United States and Canada. Before his retirement from IBM in September 2001, Mr. Etherington served as Senior Vice President and Group Executive, Sales and Distribution. He was responsible for IBM's sales and distribution worldwide, with executive responsibility for IBM's revenue and profit performance plus customer satisfaction in over 160 countries around the world. He was appointed to this position in 1998 and was a member of IBM's Operations Committee and Worldwide Management Council. During his long IBM career, Mr. Etherington lived in Canada, the United States and Europe, running successively larger portions of the company's business. He was a key player on Chairman and CEO Lou Gerstner's team in the turnaround of IBM.