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Frost & Sullivan Honors Extensis for Providing Excellence in Digital Asset Management

Press release from the issuing company

Portland, Ore. - July 15, 2004 - Extensis Inc. today announced that Frost & Sullivan, a global leader in industry growth consulting, has appointed Extensis the recipient of the 2004 Customer Value Enhancement Award for its achievements in the workgroup digital asset management solutions sector. Extensis was recognized for demonstrating excellence in maintaining and expanding its installed base with innovative, value-creation solutions and a commitment to continually enhancing the value of its products and services. Extensis' Digital Asset Management (DAM) solution, Portfolio, enables workgroups to organize, retrieve, repurpose and distribute digital files quickly and easily. Portfolio is ideal for both workgroups in small-to-medium sized organizations or multiple workgroups in global 2000 companies. "We're proud to receive this prestigious award from Frost & Sullivan and be recognized for our commitment to providing DAM solutions that meet the rigorous business demands of enterprise workgroups," said Craig Keudell, CEO of Extensis. "This award is an absolute recognition of the commitment of the entire Extensis team. We're fortunate to have such a dynamic and diverse group of professionals who are dedicated to going the extra mile for our customers." "Extensis' clear client focus has contributed to remarkable success in terms of revenue, community, and industry recognition," said Mukul Krishna, senior analyst at Frost & Sullivan. "Extensis listens to the needs of its customers and continually strives to improve its solutions to better meet the digital asset management needs of enterprise workgroups." As part of its product development and release process, Extensis conducts user focus-group studies and surveys, as well as product trial or beta programs, to obtain feedback from existing and potential customers and make appropriate changes and improvements to products. For the company's latest product, Portfolio 7, Extensis invited a Customer Advisory Board made up of a dozen high-profile companies to join a two-day workshop for discussions on the product design goals, new features walkthrough and in-depth feedback session on the implementation process. Extensis has also recently created a new professional services integration and consulting services team (ICS) that provides customers with consulting, database design, font management services, web development, custom scripting, on-site training, and technical support. Extensis was honored at Frost & Sullivan's 2004 Excellence in Customer Value Enhancement Awards banquet on July 14. Held in Boston, the Frost & Sullivan banquet honored world-class companies for outstanding performance and achievements in customer care.