April 24, 2003 -- Last week, Public Printer of the United States Bruce R. James announced three key appointments to the new organizational structure of the U.S. Government Printing Office (GPO), naming James C. Bradley as Managing Director of Customer Services, Robert E. Schwenk as Managing Director of Plant Operations and William H. Turri to be Deputy Public Printer, the second-highest position within GPO. "Jim Bradley and Bob Schwenk bring a vast store of institutional knowledge and a commitment to change to the GPO's new organizational structure," said Public Printer James. "They will be instrumental in helping us transform the GPO into a world-class information service agency staffed and equipped to meet the demands of Congress, Federal agencies, and the American public in the 21st century." As Managing Director of Customer Services, Bradley will head up the GPO's decisionmaking to produce or procure printing, supervise liaison with congressional and agency customers, oversee customer outreach and satisfaction, direct print product and services marketing, manage printing contract administration, and provide prepress and design consultation services. The new Customer Services organization incorporates the GPO's Printing Procurement Department, creating a direct line of responsive authority for meeting customer printing and publications needs. Bradley directed the GPO's former customer services operation from 1997 to 2003, earning praise for his knowledge, expertise, and customer advocacy. He came to the GPO from the Joint Committee on Printing (JCP), where for 14 years he served as a professional staff member and lead technical advisor for the Committee. From 1980 to 1983, Bradley was Printing Officer for the Department of Energy, and from 1971 to 1980, he held a variety of operational and management positions at the Internal Revenue Service, including managing the composition, procurement, and production of business and individual tax forms for nationwide distribution. Bradley holds a B.A. in printing management, with a minor in business administration, from Sam Houston State University, TX. He is an instrument-rated private pilot. Bradley and his wife, Barbara, are the parents of one grown child. They reside with their daughter in McLean, VA. As Deputy Public Printer, Turri will serve as Chief Operating Officer of the GPO, responsible for overseeing the GPO's day-to-day printing, printing procurement, and information dissemination operations serving Congress, Federal agencies, and the American public. In making the appointment, Public Printer James said, "Bill Turri's experience and management capabilities are highly regarded throughout the printing industry and we are extremely fortunate that he will join us. I have complete confidence he will ensure that our daily operations provide for the ongoing information needs of Congress, Federal agencies, and the public while we continue transforming the GPO into an agency meeting the demands of the 21st century." Turri succeeds George A. Taylor, who is leaving the GPO to spend more time with his family. "George has served the GPO admirably, helping us launch a thorough transformation program for the GPO," said James. Turri comes to the GPO following a lifelong career in the printing industry. A 1962 graduate of the Rochester Institute of Technology's (RIT) School of Graphic Arts and Photography, he began his professional career as an Estimator with Eastern Colortype. In 1963, he joined Case-Hoyt, one of the foremost quality printers in the Nation, as a Customer Service Representative, rising to become Supervisor of Customer Service, Sales Representative, and Vice-President for Sales. In 1985, he was named Chief Operating Officer of Monroe Litho, where he later served as President from 1993 to 1995. In 1995, he returned to Case-Hoyt as President and member of its Board of Directors, retiring in 2001. Turri is a member of RIT's President's Roundtable as well as the Nathaniel Rochester Society Committee, an organization dedicated to providing scholarships to RIT students. He was the 2002 recipient of RIT's Outstanding Alumni Award and has established an endowed scholarship fund for RIT students. Turri has lectured to senior classes at RIT and served as President of the RIT Alumni/Flower City Chapter. He also served on the New York State Board of the Printing Industries of America, Inc., for 4 years, and was a member of the Printing School Industry Advisory Committee. Turri and his wife, Linda, have 3 grown children and will reside in the Washington, DC, area.