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EFI Launches New Intelligent Device Management (IDM) Solutions

Press release from the issuing company

FOSTER CITY, Calif.--April 8, 2003-- Electronics for Imaging, the world leader in imaging solutions for network printing, today introduced its new line of Intelligent Device Management (IDM) solutions. IDM, which allows customers to remotely track printer/copier usage, replenish consumables and proactively service devices, offers a powerful productivity and cost management tool for service providers and their customers. The company also announced global printer manufacturer Oki Data Corporation of Japan as its first IDM customer (see today's press release: "EFI and Oki Data Bring Intelligent Device Management Solutions to Office and Print Production Market"). EFI's breakthrough IDM solutions transform today's time-consuming manual usage tracking process and expensive personnel costs by introducing a completely automated and secure system for data delivery and integration. A key component to the system is Device IQ(TM), a small appliance that collects and transmits device data. Device IQ monitors geographically dispersed networked and non-networked printers/copiers. The system continually feeds data to an EFI IDM router, which then transmits information securely to the customer's server. "Our new IDM technology will have a tremendous impact on businesses looking to better manage operational challenges and improve business processes," said Michael Chai, Vice President of Advanced Enterprise Systems, EFI. "By delivering more timely and accurate meter reading and billing, IDM can significantly improve equipment utilization and reliability, enhance workflow efficiencies, and ultimately increase profitability and cash flow. It's an all around win for both service providers and customers." EFI's IDM technology offers a complete solution for data delivery and data integration including support of a wide variety of LAN and wireless transport mechanisms. The technology supports multi-vendor interfaces, protocols, and/or device models -- connected or unconnected -- to collect data such as total number of copies and prints produced, service alerts and toner usage level. All captured data is delivered securely and reliably to a customer's back-end infrastructure. The solution also includes Axeda's Device Relationship Management (DRM) Enterprise server for usage and service data analysis and reporting applications. Key features of the offering include: Automatic Meter Reads -- remote viewing via direct integration into billing and logistics systems for more timely, accurate reading Automatic Consumables Tracking -- remote tracking of consumables via direct integration into order entry and supply chain systems, saving time and money Continuous Remote Diagnostics -- preliminary overview of device problems provided for remote diagnosis before dispatching technician Predictive Maintenance -- automated notifications of device usage sent to field technicians for proactive servicing On-line trouble shooting -- reduces on site service visits Automated Collaboration -- pertinent device data automatically transmitted to manufacturers, resellers and end-users Availability EFI's new IDM solutions will be available in the US in Q2 2003.