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R.R. Donnelley, HP and Siemens Recognized by Fleet as Top Partners

Press release from the issuing company

BOSTON, February 21, 2003 – FleetBoston Financial has recognized the outstanding contributions of four strategic business partners at a special ceremony to honor organizations that exceeded expectations and added value to FleetBoston Financial’s Technology and Operations organization in 2002. Out of 60 firms identified by Fleet as strategic business partners, HP received top honors with a Partners in Progress Gold Award. Oce Printing Systems USA and Siemens Business Services Inc. each received the Partners In Progress Silver Award. And, Fleet recognized RR Donnelly specifically for its contributions to Fleet’s Corporate Supplier Diversity Program. This is the third year that Fleet has honored its Partners in Progress. Criteria for the awards are based on partners’ contributions to Fleet’s performance, competitive advantage and supplier diversity. Specifically, Fleet recognized partners who share mutually beneficial relationship through innovative contracts, service delivery and value-added business collaboration, as well as those who provide leading edge capabilities and progressive products. "These outstanding organizations have added greatly to Fleet’s strategic business goals and position as a financial services organizations that uses leading edge solutions to enhance customer service, operations and delivery," said Joseph A. Smialowski, vice chairman, FleetBoston Financial. "Our partnership has given Fleet a distinct competitive business advantage in a highly competitive industry," Smialowski said. HP, which supplies all desktops, laptops, monitors, office/network printers, handheld devices and servers to Fleet, was recognized for its handling of significantly increased volumes of Fleet business over the past year. "Even as HP was completing its merger with Compaq, the merger was seamless to us, and our partners at HP continued to improve both service and customer satisfaction levels," said Smialowski. In addition, HP handled the delivery of desktops, mid-range systems for Fleet’s ATMs system, VAX/Alpha products for Wire Transfer and all interfacing with Fleet’s Ariba Online Ordering System. Fleet bestowed the Supplier Diversity Award to RR Donnelley Logistics, one of the fastest-growing business units of Chicago-based R.R. Donnelley, the largest commercial mailer in the United States. Donnelley manages Fleet’s regional courier vendors throughout all of New England, New York, Georgia, California and Pennsylvania, and helped to significantly reduce costs by optimizing delivery schedules and routes. "We recognize our partners at RR Donnelley not only for their contributions to our financial goals, but because of their excellent track record in subcontracting to minority and women-owned firms, which furthered our strong Corporate Supplier Diversity Program," said Smialowski.