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Flint Ink Latin America Creates New focused Customer Service Program

Press release from the issuing company

Miami Beach, FL (January 24, 2003) – Flint Ink Latin America today announces a focused customer service program to provide customer support tailored to address the specific regional needs of graphic communications professionals in Central and South America. The new program features a customer service telephone number in Latin America and enhanced Internet functions to shorten service response cycles and customize technical support. “With the new service in place we can proactively channel the requests of Latin American customers to the appropriate representative who speaks their language and understands the culture of their business,” says Dominique Marchand, Marketing Director, Flint Ink Latin America. Graphic communications, packaging, and converting professionals in Mexico, the Caribbean, and Central and South America can quickly reach sales representatives, ask questions, obtain product information, and request technical support via telephone by dialing305-670-0066or(55-11) - 4613-5200for Mercosur. Flint Ink’s website, www.flintink.com, has also been enhanced to streamline customer Internet queries for personalized information and support. “Now customers can obtain regional overviews of products specific to their business from the new ‘Our Products’ section. Customers’ requests are sent directly to the linked sales or service representative in their region,” says Marchand. The new customer service program is just one of many value-added services that Flint Ink Latin America will be introducing this year to enhance print productivity for printers and converters in the region.  “In our continued commitment to provide tailored customer service, we plan to make our website available in Spanish and Portuguese in the second quarter of this year,” says Marchand. “Our goal is to benefit our customers by thinking globally and acting locally,” says Marchand. “By focusing on our customers specific cultural, business, product, and service needs we can help customers develop new business.”