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TPSi Reports High Satisfaction With Exstream Dialogue Software

Press release from the issuing company

TPSi Substantially Improves Time To Market and Reduces Operations Costs to Provide Customers More Value-Added Personalized Communication Services July 25, 2002--www.exstream.com--Exstream Software, Inc. announced today positive reports from Technical Programming Services, Inc. (TPSi), a satisfied user of its Dialogue software. TPSi, one of the major independent service bureaus in the U.S., will process in excess of 600 million page images this year with expanded capabilities offered by Dialogue. Providing design through delivery of customized communication services for the banking and credit union industries, TPSi has drastically improved time to market and increased productivity using Dialogue to produce customized communication offerings for their customers--including fully personalized statement, loan invoice, newsletter, e-insert and other printed and electronic document applications. Key drivers in TPSi’s selection of Dialogue were its intuitive graphical user interface, which makes it twice as fast to modify applications; the advanced tables module for creating transaction driven 1:1 statements and other documents in substantially less time than they could do with their previous technology; its dynamic charting and file import capabilities for more sophisticated bank statement, checking and marketing applications; and its ability to support personalized document delivery through multiple print and electronic channels. “We understand the importance of helping our customers meet their deadlines with time to spare. Dialogue is making it possible for us to respond to customer requirements for unusual and sophisticated personalized documents, and is significantly speeding our time to market,” said Fadel Iskander, vice president of TPSi. “The ability to personalize documents so completely and so quickly supports our customers' CRM initiatives, which helps us strengthen our own customer relationships. Dialogue's unique capabilities are making it possible to customize electronic bills, statements, newsletters, and e-inserts, allowing our customers to speak one-to-one with their customers, whether that’s online or through printed communications.” TPSi is now easily producing fully personalized communications using Dialogue’s sophisticated campaign management & tracking and dynamic white space management capabilities. Based on business rules created through pull-down menus (versus having to develop programs) Dialogue qualifies and prioritizes variable campaigns and places the most important ones in available document white space at run time. TPSi also reports that Dialogue’s “design once, deliver anywhere” saves tremendous time since the original document design does not have to be changed in order to support new delivery channels--whether that’s a different printer (color, black & white, or highlight), or electronic presentment through the Internet, fax or an archive system. “We strive to meet the current and emerging business communication needs of our customers and our customers' customers,” said Davis Marksbury, president and CEO of Exstream Software. “The fact that Dialogue is able to make personalized document creation easier and more cost-effective for TPSi through both print and electronic delivery is an excellent example of its flexibility. We look forward to helping TPSi continue to be successful and innovative as market demands grow and change in the future.” About Technical Programming Services, Inc. (TPSi): As one of the major independent computer output service bureaus in the United States, Technical Programming Services, Inc. (TPSi) stands ready to handle all variable image laser printing, mail processing, electronic bill & statement presentment, and archival needs. This year they will process in excess of 600 million data page images. Whether a customer's needs call for processing a few thousand images or a few million, TPSi has the technical expertise, state-of-the-art equipment, and professional experience to meet their needs. TPSi's highly motivated, long-term staff works with a keen sense of urgency and a commitment to total customer satisfaction. They back up their talk with exceptional turnaround times that are guaranteed. For 25 years TPSi has been building a reputation for reliability, quality, and value. TPSi is located in Tulsa, Oklahoma and can be reached at 800-422-9622 or [email protected] Visit TPSi on the web at www.tpsitulsa.com. About Exstream Software: Headquartered in Lexington, KY, Exstream Software helps businesses around the world connect with the eGeneration through higher quality, fully personalized customer communications--delivered by mail, email and the Internet. Companies in the financial services, insurance, service bureau, telecommunications, retail, and other industries benefit from reduced costs and increased revenue through improved customer retention and faster time to market.