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Pitney Bowes docSense and Group 1 Software Form a Global Partnership

Press release from the issuing company

Stability and Reliability, Strong Customer Focus and Complementary Technology Considered Keys to Partnership DANBURY, Conn. and LANHAM, Md., March 8, 2002 - Pitney Bowes Inc., the global leader of integrated mail and document solutions and Group 1 Software, a leading provider of customer relationship management (CRM)- enabling software solutions, today announced a strategic partnership. Under the agreement, Pitney Bowes will resell Group 1's DOC1 Suite, which provides enterprise-wide solutions for efficient and effective customer-focused communications. "Pitney Bowes understands the value of a comprehensive document strategy to create and manage highly personalized customer communications," according to Karl Schumacher, president, Pitney Bowes docSense. "We offer solutions that enable our customers to create, produce, distribute, receive and update mission critical documents in a closed loop messaging cycle. We are the leading provider of software and services for the efficient creation and distribution of effective documents in paper and digital form. This strategic alliance with Group 1 significantly enhances our ability to better serve the customer and offer the DOC1 suite as a key component of our integrated messaging solution." "After evaluating the document composition marketplace we concluded that a durable alliance with Group 1 offers many advantages, including noteworthy synergies with StreamWeaver, our industry leading print stream manipulation solution and Digital Document Delivery, our digital presentment technology. In addition, our two companies have over 100 years of combined experience in document processing solutions, share the key attributes of stability and reliability and have the same core value: the customer is always first," said Schumacher. The DOC1 suite extends the benefits of core document composition capabilities to include one-to-one marketing and next generation archive and retrieval. Additionally, DOC1's interactive drag and drop graphical user interface permits marketers to include powerful, targeted messages with both print and electronic communications. The strategic alliance offers a single solution to create both print and web-based customer communications and ensures that a company's marketing messages and corporate branding can be consistent across all contact channels. Consequently, organizations can realize increased response rates and a rapid return on investment for message campaigns. "This alliance combines the capabilities of two powerhouses in customer communications management," said Alan Slater, president of Group 1's DOC1 Division. "Together, our technologies touch every part of the enterprise, front end and back end, forming an integrated closed loop solution. Additionally, Pitney Bowes docSense and Group 1 can deliver truly global solutions that can be implemented and supported worldwide."