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FileNET and Arbortext Team to Deliver Customized Documents

Press release from the issuing company

LAS VEGAS---Oct. 22, 2001--FileNET Corp., a leading provider of Business Process and Enterprise Content Management solutions, and Arbortext, a global provider of XML-based software that enables the creation, editing and publishing of information from a single source of content to multiple types of media, today announced a partnership to integrate FileNET's Panagon(TM) family of Enterprise Content Management (ECM) products with Arbortext's Epic software. Together, FileNET and Arbortext will help customers quickly access specific information to repurpose and deliver that information in a variety of applications. Customers will be able to create customized documents that leverage content created in many disparate forms, bringing this content together to deliver fresh, consistent and complete information to multiple types of media - PDF, Web, CD-ROM and wireless devices. The two companies are working together to create an integration that will combine Panagon's strengths in process management and enterprise content management services with Arbortext's XML-based authoring, conversion and multichannel publishing of customized documents. With the integration, customers will be able to create content once and repackage and deliver that content for multiple audiences and multiple types of media. Panagon's eProcess capability adds the critical automation factor for this end-to-end solution. For example, in a product launch application, multiple authors can use Arbortext's Epic Editor to collaboratively create an XML document containing all of the content critical to the release of a new product. The XML document can then be separated or "burst'' into multiple components based on their re-use requirements. The individual components of the compound document, such as product descriptions, installation instructions, warranty statements, pricing, and support policies are packaged as needed and can be automatically routed to the appropriate function within the organization -- sales, order processing, inventory control, customer service, and accounting, as well as to corporate web sites. Arbortext's XML publishing enforces the document structure, defines the bursting blueprint, and enables publishing into the appropriate format (HTML, PDF, WML and others.) FileNET's Panagon eProcess Services automates this process, saving time, eliminating costly mistakes, and ensuring appropriate content delivery. FileNET and Arbortext customers will also benefit from other systematic and repeatable applications such as dynamic catalogues, on-the-fly insurance policy generation, complex publishing, policies and procedures, securities research and automated portfolio generation. "Delivering a user-friendly solution for streamlining content creation and distribution is a high priority of our Panagon ECM initiative,'' said Lee Roberts, chairman and CEO, FileNET Corporation. "By bringing together Arbortext's market-leading editing and publishing software with our enterprise-scale Panagon platform, we can help our joint customers deliver the right information to the right people in the format desired by the end user.'' "Organizations understand how important it is to increase the quality of information while also reducing the cost of delivering that information,'' said Ray Schiavone, president and CEO, Arbortext. "The integration of our Epic software with FileNET's powerful Panagon platform enables organizations to reuse rather than redevelop information - reducing both cost and time to market with new products.'' Sue Feldman, director of Content and Retrieval Technologies at IDC, believes that the partnership effectively addresses business applications that require complex document creation and publishing support. "The purpose of content management and retrieval is to deliver the right information to the right person at the right time. Increasingly, this means that information must be pulled from all over the enterprise, personalized for the role and interests of the recipient, and delivered to the appropriate device. Large documents that have multiple authors, experience frequent updates, or require a high degree of navigation often create complex management problems. If we add to that the need to show some information to one group of recipients but not to another, the management problems are compounded still further. The Arbortext capabilities provide access to structured information within the FileNET repository on a more granular basis than the whole document, resulting in more intelligent documents that can be assembled and reformatted to address different purposes or audiences.''