Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is proud to be a Diamond Sponsor of the Xplor 2024 Summit being held September 24-26 in Lake Buena Vista, Florida. Crawford Technologies will be participating in several educational sessions, as well as exhibiting its leading-edge workflow solutions and showcasing its recently introduced AccessibilityNow® Translate service which captured this year’s Xplor Technology of the Year Award.

The educational agenda is an integral part of this event and Crawford Technologies’ subject matter experts will be participating in several sessions on different topics. Kicking off the Summit on Tuesday, September 24 at 9:00 a.m. is the keynote Where in the World is Pat McGrew? An Xploring Life! In the second half of the keynote, a panel of industry experts will share their unique perspectives on how far the industry has come and what they see on the horizon. Ernie Crawford, M-EDP, president and CEO of Crawford Technologies, will be among the panelists.

Crawford Technologies’ participation in Xplor’s educational agenda also includes:

Dennis Quon, director of document accessibility solutions at Crawford Technologies, along with Christy Bailer Joiner, director, client experience, O’Neil Digital Solutions, will present Accessible High Volume Medicare Document Automation for the PSP on Tuesday, September 24 at 11:00 a.m. The session will share how O’Neil Digital Solutions responded to the Centers for Medicare and Medicaid Services’ 2023 rule requiring communications to be in accessible digital and physical alternate formats by adopting automation solutions that make documents accessible in real time.

Ernie Crawford will present Wow Your Customers with On-Demand Omni-Channel Communications on Tuesday, September 24 at 2:30 p.m. Attendees will learn how combining automation and AI successfully can simplify complex omnichannel interactions and deliver them on the fly in web, mobile, accessible formats and even translated into customers’ native languages.

On Wednesday, September 25 at 8:30 a.m., Ernie Crawford will be part of the panel Innovations in Enterprise Communication: Bridging Digital and Print for the Future of CCM. Panelists will discuss how integration of delivery channels can enhance customer engagement and increase efficiency and cost effectiveness while optimizing omni-channel communications.

On Wednesday, September 25 at 2:30 p.m., Ligia Mora, senior product manager at Crawford Technologies, will present Don’t Leave Anyone Behind: Key Facts About Accessibility and Language Translations, sharing with attendees how to generate accessible documents for diverse audiences and/or in multiple languages in minutes, not days.

Exhibiting in Booth #10 in the Vendor Forum, Crawford Technologies will demonstrate its 2024 Xplor Technology of the Year Award-winning document translation solution, AccessibilityNow Translate. Part of the company’s comprehensive AccessibilityNow platform, AccessibilityNow Translate is designed to ensure that all individuals, regardless of language used, have access to vital information by providing the ability to deliver time-sensitive documents, such as healthcare documents, insurance policies and financial statements, to limited English proficiency (LEP) audiences efficiently and securely.

Crawford Technologies will also highlight the capabilities of its SmartSetup solution, which uses artificial intelligence and machine learning to greatly simplify the task of indexing and extracting data from print files. Also to be showcased is eDeliveryNow®, a comprehensive platform designed to help businesses and agencies utilize multiple channels to communicate with their customers in the way that is best for each individual.

In addition to presenting and exhibiting at the Summit, Crawford Technologies is co-sponsoring the Summit’s Poolside Happy Hour on Wednesday, September 25 at 6:00 p.m.

For more information about the Xplor 2024 Summit or to register, click here.