Technology, Consolidation & Staff Reduction to Help printCafe Show Profit in 3Q
Press release from the issuing company
Pittsburgh, PA (May 31, 2001) - printCafe, the operating system for print, today announced a proactive plan to enable the company to reach operating profitability in the third quarter of 2001 and beyond. The plan, which calls for consolidation of some services, is designed to provide printCafe customers, shareholders, and employees with a strong, stable foundation for long-term growth.
printCafe’s new organizational plan creates two cross-product customer support super centers in Lebanon, NH and Minneapolis, MN, to be powered by new state-of-the-art customer relationship management software from Siebel. To improve service for its Programmed Solutions (PSI) customers, the company will consolidate its Norwalk, CT help desk with its Lebanon, NH operation, and eliminate redundant functions. This consolidation doubles the size of the customer service center supporting the PSI product lines. Product development, quality assurance, and product management for printCafe’s PSI product will remain in Norwalk. The plan also affects some positions in printCafe’s Pittsburgh offices.
"This move is very important for both the future of the company and the continued strength of our print management software products," said Marc Olin, President and Co-CEO of printCafe. "Our commitment to design, enhance, and support our print management systems to meet the needs of our customers remains our primary focus."
"The inherent similarities between our products and the new customer support technology create significant opportunities for us to be more efficient and more responsive in the way we support our customers," said Bill Guttman, Co-CEO of printCafe. "We look forward to achieving operating profitability this summer to ensure long-term growth and provide consistent and lasting service to our customers. We also expect that these measures will secure our leadership role in the industry based on our projection that printCafe will be the first company to operate profitably in the print e-procurement market."
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