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Reynolds Wins Top Award from Help Desk Institute

Press release from the issuing company

NEW ORLEANS, March 22, 2001 - The Help Desk Institute has named The Reynolds and Reynolds Company’s (NYSE: REY) Technical Assistance Center the winner of its 2001 Team Excellence Award, which is recognized as the “gold medal” of the customer support profession. This annual award honors professionals who most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support. The announcement was made as part of the Help Desk Institute Conference and Expo (HDI 2001) held March 18-21, 2001 in New Orleans. “Reynolds and Reynolds has long recognized the critical importance of providing best-in-class service to our customers, as well as gaining clear, concise and timely feedback in order to continuously serve them better. This Team Excellence Award is confirmation that we’re doing an excellent job,” said Scott Schafer, senior vice president of Reynolds Info-Structure Services. “This Team Excellence Award is also a motivator to not only continue our best-in-class service to the automotive retailing industry, but also to strive for even greater customer satisfaction and more efficient service delivery.” Reynolds TAC already provides retailers with the best customer service within the auto industry. In fiscal year 2000, approximately 95 percent of Reynolds customers utilizing the TAC reported that they were very satisfied with the timeliness in reaching a consultant, as well as with the professionalism, knowledge and expertise of the consultant. Nearly 95 percent were totally satisfied with the service delivered by Reynolds TAC.

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